Warranty, Returns and Refund Policy

Warranty, Returns and Refunds Policy

The provision of goods and services by Elotshop.com is subject to availability. In cases of unavailability, Elotshop.com will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

Elotshop warrant all products to be free of defects at time of shipping. All products are subject to the manufacturer’s terms and warranties.

Prior to returning faulty products you agree to contact us first so that we can provide you with the necessary details to effect the return.

In the unlikely event that a product should become faulty during the warranty period, the product may be returned in order to effect repair or replacement.

The manufacturer or its official distributing agent will, at their sole discretion, determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final and no correspondence will be entered into.