All products advertised on the Elotshop online shop are guaranteed to be genuine and new, unless stated otherwise in the product link. Elotshop.com sources all products through the official South African distributors and does not deal in “grey imports”.
Elotshop is an online shop and does not physically hold stock of all the products listed. In most instances the products are shipped directly from our South African suppliers to you, our client. We are therefore unable to guarantee the availability of stock at any given time but can check upon request. We recommend contacting us to confirm availability of stock prior to placing an order. We will only be liable for delivery of products when the products are available and in stock. When products are no longer available after conclusion of a sale, we will notify you and you will be entitled to either select another product or choose to receive a refund in full.
Please take note that delivery is subject to stock availability and receipt of payment, and orders will be processed within 2 days and delivery confirmed by way of email.
Delivery to some outlying areas may take between 5 and 7 working days to deliver, depending on the courier used (we will always deliver to you as soon as possible).
We guarantee your products will arrive safely at the address you have provided us.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
NB – PLEASE CHECK WITH US FIRST, MANY TIMES WHEN MORE THAN ONE PRODUCT IS PURCHASED THEY MAY COME FROM DIFFERENT SUPPLIERS, WHICH MEANS YOU WILL RECEIVE MORE THAN ONE PACKAGE. IF THIS IS THE CASE – WE WILL BE ABLE TO INFORM YOU.
The price of products advertised on the Elotshop.com online shop exclude delivery charges which are additional unless stated otherwise on the product link. Delivery charges will be presented to you during the checkout process and are applicable to deliveries to major centers. Deliveries to outlying areas, plots, hospitals, universities, shopping centers and other non residential type properties may incur additional delivery charges. Delivery charges are therefore subject to change and we reserve the right to re-quote you on delivery. Should the delivery costs change, we will inform you and you will have the choice to either pay in the difference or cancel your order, in which case we will refund you in full.
Order processing will not begin until we receive a confirmed order and full payment reflects in our bank account.